Text: Article for International Airport Review

My latest work for Schiphol Aviation Solutions.

Excerpt:

“Help, I’m flying to the other side of the world soon, but I don’t have a visa!” – It’s a situation Schiphol’s service staff encouter quite often, but this was a unique case. The traveller urgently needed to fly to a country in Latin America because her sister had just been admitted to the hospital there. Due to the haste and stress, she hadn’t thought about needing a visa to fly. As a result, she was at risk of missing her flight.

Fortunately, the traveller was able to request personal assistance through Travor. That’s when a service team member stepped in. The solution required persistence, a touch of creativity, and, most importantly, the colleague’s network at the airport. Ultimately, the visa was arranged just in time, which allowed the distressed traveller to make her flight.

But Schiphol, one of the airports using Travor, has up to 70,000 travellers a day. How do you ensure that people in emergency situations receive personal assistance, while other travellers who simply want to know where to find a beer in the Heineken Lounge are also well-served?

Read the full article here:

https://www.internationalairportreview.com/article/233745/how-ai-and-smart-funnels-are-optimising-the-passenger-experience/